Dear Mom

Stories That Live Forever

Privacy Policy

Your privacy matters deeply to us. Dear Mom is a place where people share their most personal stories, and we take that trust seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy applies to writelettersnow.com and the Dear Mom web application, operated by Maxout Marketing LLC ("we," "us," "our").

1. Information We Collect

Information you provide directly:

• Account details: name, email address, password
• Profile information: children's names, relationships, language preference
• User Content: stories, answers, voice recordings, photographs, and custom chapters you create
• Payment information: processed securely by Dodo Payments — we never see or store your full card number
• Support communications: emails you send us

Information collected automatically:

• Device and browser information (type, operating system, screen size)
• Usage data (pages visited, features used, approximate timestamps)
• IP address and general location (country/region)
• Cookies and similar technologies (see Cookies section below)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Store and display your stories, recordings, and photos in your account
• Process payments and manage subscriptions
• Send you service-related emails (receipts, password resets, important updates)
• Send you optional marketing emails (you can unsubscribe anytime)
• Respond to your support requests
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

3. Your Stories Are Yours

We will never sell, rent, or publicly share the personal stories, voice recordings, photographs, or other content you create in Dear Mom. Your content is stored privately in your account and is only visible to you and people you explicitly choose to share with.

4. Sharing with Third Parties

We only share limited information with trusted service providers who help us operate the Service:

• Dodo Payments — payment processing (stores your card securely; we receive only transaction metadata)
• Supabase — database and authentication infrastructure
• Netlify — website hosting
• Meta/Facebook — advertising analytics (hashed email, page events — you can opt out via browser settings)
• Email providers — transactional and marketing emails

We may also disclose information if required by law, subpoena, or to protect the rights, property, or safety of Dear Mom, our users, or others.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how the Service is used
• Measure the effectiveness of our advertising

You can control cookies through your browser settings. Disabling cookies may limit some features of the Service.

6. Data Retention

We keep your account information and User Content for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal, tax, or fraud-prevention purposes.

7. Data Security

We use industry-standard measures to protect your information, including encryption in transit (HTTPS), secure authentication, and restricted access to production systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent for marketing communications

To exercise any of these rights, email us at support@writelettersnow.com.

9. Children's Privacy

Dear Mom is intended for users 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

10. International Users

Dear Mom is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Maxout Marketing LLC
1000 N West St
Wilmington, DE 19801
Email: support@writelettersnow.com