Stories That Live Forever

Refund Policy

Last updated: April 7, 2026

We want you to love Dear Mom. This policy explains when and how you can request a refund.

The short version

Because Dear Mom is a digital product, all sales are generally final. However, we offer a 7-day soft refund window for customers who are not satisfied with their purchase. After 7 days, refunds are not available.

1. 7-Day Soft Refund Window

If you are not satisfied with your purchase, you may request a refund within 7 days of your original purchase date. To qualify:

Your request must be submitted within 7 days of the original transaction
You must contact us at support@writelettersnow.com with your order details
You agree to stop using the Service and delete any exported content once the refund is processed

We review refund requests on a case-by-case basis. Approved refunds will be processed to your original payment method within 5–10 business days.

2. One-Time Purchases

One-time purchases (Lifetime Access, Everything Bundle, Voice Recording, AI Interview Mode, Book Export, Custom Covers, Dear Dad) are eligible for the 7-day soft refund window described above.

After 7 days, one-time purchases are non-refundable because they grant permanent access to digital content that cannot be returned.

3. Subscriptions

For recurring subscriptions (such as Daily Letters at $4.99/week or Legacy Vault at $19/year):

You may cancel at any time from your account or by emailing support@writelettersnow.com
Cancellation stops future billing but does not refund past charges
You will retain access to the subscription benefits until the end of your current billing period
If you cancel within 7 days of your first payment, you may request a refund of that initial charge

4. What Is Not Refundable

The following are not eligible for refunds:

Purchases made more than 7 days ago
Subscription renewals after the first billing period
Purchases where significant content has already been downloaded or exported
Accounts suspended for violating our Terms of Service
Chargebacks or disputes filed without first contacting support

5. How to Request a Refund

To request a refund, email support@writelettersnow.com with:

The email address associated with your account
The date of your purchase
The product or subscription you purchased
A brief reason for your request (this helps us improve)

We aim to respond to all refund requests within 2 business days.

6. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at support@writelettersnow.com. We are almost always able to resolve issues directly and much faster than the chargeback process.

Fraudulent chargebacks may result in permanent account termination.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will apply only to purchases made after the updated policy takes effect.

8. Contact

Maxout Marketing LLC
1000 N West St
Wilmington, DE 19801
Email: support@writelettersnow.com